Refund policy

Physical products: 30-day returns You may return most unused physical items in their original condition and packaging within 30 days of delivery. To start a return, email tillgrey@gmail.com with your order number and the item you want to return. We will reply with return instructions and the return address. Items returned without an approved return request may not be accepted.

Once the returned item is received and inspected, we will refund the item price to your original payment method. Original shipping charges and return shipping costs are not refundable unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items If an item arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Cancellations Orders ship quickly from our brand partners. If you need to cancel, contact us as soon as possible; we can cancel orders that have not yet shipped. Orders that have shipped can be returned under the policy above.

Digital products Digital downloads cannot be physically returned and are generally final once access has been provided. If a file is missing, corrupted, cannot be opened, or is materially different from its description, contact us within 14 days with your order number. We will provide working access or a corrected file, or refund you if we cannot resolve it.

Duplicate or unauthorized charges Contact us promptly with the order number if you believe you were charged more than once or did not authorize a purchase. Verified duplicate charges are refunded.

Refund timing Approved refunds are sent to the original payment method. Please allow up to 10 business days for your bank or card provider to post it.

Consumer rights Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

Questions Contact tillgrey@gmail.com.