Refund policy

Digital products

Digital downloads are delivered electronically and cannot be physically returned. Purchases are generally final once download access has been provided. If a file is missing, corrupted, cannot be opened, or is materially different from its product description, contact tillgrey@gmail.com within 14 days of purchase with your order number. We will first provide working access or a corrected file. If we cannot resolve the issue, we will issue an appropriate refund to the original payment method.

Services

Service orders may be canceled for a full refund before work begins. After work has started, any refund will be based on the portion of the agreed scope that has not been delivered. Completed or approved work is generally non-refundable unless it does not materially match the written scope. Any product page, proposal, or written agreement that includes more specific cancellation terms will control for that service.

Duplicate or unauthorized charges

Contact tillgrey@gmail.com promptly with the order number if you believe you were charged more than once or did not authorize a purchase. Verified duplicate charges will be refunded. Unauthorized-payment reports may require confirmation through the payment provider.

Refund timing

When a refund is approved, it is sent to the original payment method. Please allow up to 10 business days for your bank or card provider to post it. If 15 business days have passed after approval, contact tillgrey@gmail.com.

Consumer rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer law. For customers in jurisdictions with cancellation rights, requesting immediate access to digital content may affect those rights where permitted by law.

Questions

For policy or order questions, contact tillgrey@gmail.com.